Refund Policy

Purpose of This Policy

This Refund Policy explains how refunds and cancellations are handled for products and services purchased from FlagFootballAdvice.com. We want you to understand our policies before making a purchase so you can make an informed decision.

If you have questions about this policy or a specific purchase, please contact us at support@flagfootballadvice.com before initiating a chargeback or dispute.

General Rule

Due to the nature of digital content and immediate access to our services, most products and services offered by FlagFootballAdvice.com are non-refundable once delivered or accessed.

This policy protects the intellectual property and time invested in creating high-quality educational content, while also preventing unauthorized duplication and distribution.

Digital Products (Playbooks, Templates, PDFs, Downloads)

Digital products such as playbooks, practice plans, templates, checklists, and downloadable resources are generally non-refundable.

Once a digital file has been delivered to you via download, email, or member portal access, the sale is considered final. This policy is necessary because digital products can be immediately copied and distributed, making it impossible to "return" them.

If you experience technical issues accessing a digital product you've purchased (such as a broken download link or corrupted file), please contact us immediately at support@flagfootballadvice.com, and we will resolve the technical issue.

Online Courses & Certifications

Online courses and certification programs are non-refundable once you have accessed course materials or once the content has been made available to you.

This includes situations where you have:

• Logged into the course platform or member portal
• Viewed any videos, lessons, or modules
• Downloaded any course materials, worksheets, or resources
• Received access credentials or login information

We want you to be confident in your purchase. If a specific course offers a money-back guarantee or trial period, those terms will be clearly stated on the sales page for that course and will override this general policy.

Consulting, Coaching & Operational Services

Fees for consulting, coaching, and operational services are non-refundable once work has begun.

This includes situations where:

• Strategy sessions or calls have been scheduled or completed
• Consulting work, audits, or assessments have started
• Custom materials, plans, or implementations have been delivered
• Time has been invested in your project behind the scenes

Consulting and coaching services involve significant time, expertise, and personalized attention. Once we have invested our professional time and resources into your project, those services cannot be "returned."

If you need to reschedule or adjust services, please contact us as soon as possible, and we will work with you to find a reasonable solution.

Subscriptions & Recurring Services

For subscription-based products or recurring services (such as monthly memberships or ongoing access to tools and resources):

• You may cancel your subscription at any time to stop future billing
• Cancellations can be made by contacting support@flagfootballadvice.com or through your account settings (if available)
• Once canceled, you will retain access through the end of your current billing period
• Refunds are not provided for partial billing periods that have already been paid
• No refunds are issued for unused time or features you did not utilize during your subscription

Exceptions & Special Circumstances

While our general policy is that products and services are non-refundable, we understand that exceptional circumstances may arise. If you believe you have a valid reason for a refund that falls outside of this policy, please contact us at support@flagfootballadvice.com with a detailed explanation.

Refund requests will be considered on a case-by-case basis and are granted solely at our discretion. Factors we may consider include:

• Technical issues that prevented you from accessing purchased content despite our efforts to resolve them
• Duplicate charges or billing errors
• Significant misrepresentation of product or service features

Simply changing your mind, deciding you don't have time, or not achieving desired results are not grounds for a refund under this policy.

Chargebacks

We encourage you to contact us at support@flagfootballadvice.com before initiating a chargeback or payment dispute with your bank or credit card company.

Chargebacks are costly to our business and can often be resolved more quickly through direct communication. If you file a chargeback without contacting us first, we may:

• Immediately suspend or terminate your access to all services and content
• Contest the chargeback with documentation of services rendered
• Report fraudulent chargebacks to appropriate authorities

Unauthorized or fraudulent chargebacks may result in permanent suspension of your account and denial of future services.

Contact for Refund Questions

If you have questions about our Refund Policy or need assistance with a specific purchase, please contact us:

We are committed to providing excellent customer service and will work with you to address any legitimate concerns.